Shipping policy

At Growlattice Garden, we aim to make ordering garden accessories straightforward regardless of where our customers live. This Shipping Policy explains our shipping costs, estimated delivery times, order processing, tracking, international deliveries, and delayed or lost packages.

Free Worldwide Shipping

We offer free worldwide shipping on orders placed through Growlattice.garden.

There is no standard shipping charge for eligible orders, regardless of the destination.

Estimated Delivery Time

Our standard estimated delivery timeframe is:

7–14 days

This is an estimated timeframe rather than a guaranteed delivery date.

Actual delivery times can vary depending on your location, product availability, carrier operations, local postal services, customs processing, public holidays, weather conditions, and other circumstances outside our reasonable control.

Order Processing

After your order is submitted, it may require processing before being transferred to the shipping carrier.

Processing includes activities such as payment verification, order preparation, packaging, and shipment coordination.

Once an order has entered fulfillment, we may not be able to modify or cancel it.

Tracking Information

When tracking information is available for your shipment, it may be sent to the email address provided during checkout.

Please allow time for tracking systems to update after a shipment is handed to the carrier. In some cases, tracking information may not display movement immediately.

International Orders

Growlattice Garden serves customers worldwide.

International shipments may pass through customs or other import procedures in the destination country. These procedures can occasionally extend delivery times.

Customers are responsible for providing complete and accurate recipient and delivery information and for complying with applicable local import requirements.

Multiple Packages

In some circumstances, an order containing multiple products may arrive in separate packages.

This may occur because products are stored or fulfilled from different facilities. Separate shipments do not necessarily mean that products are missing from your order.

Where available, individual tracking details may be provided for separate packages.

Delivery Address

Please carefully review your shipping information before completing checkout.

Growlattice Garden cannot guarantee changes to a delivery address once an order has entered fulfillment.

If you discover an address error shortly after ordering, contact support@growlattice.garden as soon as possible.

Delayed Shipments

Occasional delays can occur despite normal shipping operations.

If your shipment takes longer than expected, contact us with your order number. We will review the available tracking information and, when appropriate, assist with further investigation.

A delay by itself does not necessarily indicate that a shipment has been lost.

Lost Packages

If tracking information suggests that your shipment has been lost, contact our customer support team.

We may need to allow reasonable time for the carrier to investigate. Where an order is confirmed or reasonably determined to have been lost during transit, we will work with you toward an appropriate resolution.

Delivered but Not Located

If tracking shows your package as delivered but you cannot locate it, please check around the delivery location, with other household members, neighbors where appropriate, and any secure locations where carriers commonly leave packages.

You may also need to contact the local carrier.

If you are still unable to locate the package, contact us and we will review the situation with you.