Contact Us

Thank you for visiting Growlattice Garden. Whether you have a question about a product, need assistance with an existing order, or would simply like more information about our store, our customer support team is here to help.

Customer Support

For general questions, product information, order assistance, returns, refunds, shipping inquiries, or other customer service matters, please contact us using the details below.

Email: support@growlattice.garden
Phone: +1 (778) 477-4919

Mailing Address:
Growlattice Garden
746 Wright Rd, Gibsons, British Columbia V0N 1V7, Canada

Order Support

If your inquiry relates to an existing order, please include your order number and the email address used when placing your order. Providing these details helps us locate your purchase and respond more efficiently.

For questions concerning damaged, incorrect, or missing products, please provide a short explanation of the issue. Photographs may be requested when they are reasonably necessary to understand a product-related problem.

Returns & Refunds

Growlattice Garden offers a 30-day return and refund period for eligible purchases. If you would like to request a return, please contact us before sending any product back.

Our team will provide the appropriate instructions after reviewing your request. Please do not send returns to our business address unless our customer service team specifically instructs you to do so.

For complete eligibility requirements and procedures, please review our Return & Refund Policy.

Shipping Questions

We provide free worldwide shipping on orders placed through Growlattice.garden. Our estimated delivery timeframe is generally 7–14 days, although actual delivery times may vary depending on the destination, carrier operations, customs processing, weather, or other circumstances outside our reasonable control.

If you have concerns about the status of your shipment, contact us with your order details and we will assist you with the available shipping information.