Refund policy

At Growlattice Garden, we want customers to feel comfortable when ordering from our store. This Return & Refund Policy explains our general requirements and procedures for returns, refunds, damaged products, incorrect items, and order cancellations.

By purchasing from Growlattice.garden, you acknowledge and agree to the terms described below.

1. 30-Day Return Period

We offer free returns and refunds within 30 days for eligible products.

The 30-day period begins on the date your order is delivered according to the applicable carrier's delivery information.

To request a return, contact us at support@growlattice.garden within this period. Please include your order number and a brief explanation of the reason for your request.

Returns sent without first contacting our customer support team may not be accepted or may experience processing delays.

2. Return Eligibility

To qualify for a standard return, products should generally:

Be returned within the applicable 30-day period.
Be in the same general condition in which they were received.
Include the original components and accessories supplied with the product.
Not show signs of unreasonable use, misuse, intentional damage, or unauthorized modification.
Include proof of purchase or sufficient information for us to locate the original order.

We understand that customers may need to inspect a product after receiving it. Reasonable inspection does not automatically make a product ineligible for return.

3. Starting a Return

Please email support@growlattice.garden before returning an item.

Include your order number, the product you wish to return, and the reason for the return. Our support team will review your request and provide instructions when the return is approved.

Do not automatically ship merchandise to the business address shown on our website. Depending on fulfillment arrangements and the product involved, an approved return may need to be sent to a designated return facility.

4. Free Returns

For eligible approved returns made within the 30-day return period, Growlattice Garden will not charge a standard return fee.

Any return instructions provided by our customer support team must be followed to qualify for free return processing.

5. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If an item arrives damaged, defective, materially different from what you ordered, or if you receive the wrong product, contact us as soon as reasonably possible at support@growlattice.garden.

Please provide your order number, a description of the problem, and, where appropriate, photographs showing the issue.

Once reviewed, we may offer an appropriate resolution such as a replacement, refund, or other reasonable remedy depending on the circumstances.

6. Refund Processing

After an eligible return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds are generally issued to the original payment method used for the purchase.

Although we may process an approved refund promptly, the time required for the funds to appear in your account can vary depending on your bank, card issuer, or payment provider.

Growlattice Garden does not control financial institutions' processing times.

7. Orders in Transit

A return request does not automatically cancel a package that has already been dispatched.

If an order has entered the shipping process and can no longer be cancelled, you may need to wait until it is delivered and then follow our standard return procedure.

8. Order Cancellations

If you need to cancel or modify an order, contact us as quickly as possible.

We will make a reasonable effort to accommodate the request, but cancellation cannot be guaranteed after an order has been processed or transferred to a shipping carrier or fulfillment facility.

9. Refunds for Lost Shipments

If tracking information indicates that an order may have been lost during transportation, please contact us. We may work with the applicable carrier or fulfillment partner to investigate the shipment.

A replacement or refund may be provided where the shipment is reasonably determined to be lost and the customer provided accurate delivery information when ordering.

10. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information during checkout.

Please contact us immediately if you notice an error. We cannot guarantee that an address can be changed after fulfillment has started.

Additional costs or losses resulting from inaccurate customer-provided information may not qualify for reimbursement where the order was correctly shipped according to the information submitted at checkout.